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Important Delivery Information

Important Covid-19 delivery information:

Please note we will be updating this information as we receive updates from our courier services.

Royal Mail deliveries: (20/03/20)

Signing for and receiving items- 
We will not be handing over our hand-held devices to customers to capture signatures. Postmen and women will instead log the name of the person accepting the item. This will apply to all deliveries that require a signature.

Additionally, for all customers (including those who are self-isolating) where we need to deliver any parcel that won’t fit through your letterbox, we will place your item at your door. Having knocked on your door, we will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside.

If you are unable to come to the door at all we will issue a ‘Something for You’ card, advising of other ways you can arrange to get your item. For example, by getting a friend or family member to collect the parcel from our local Customer Service Point on your behalf. In this situation, and to keep your mail as secure as possible, they will need to bring along the card we left you and a form of ID in the name of the person the item is addressed to. Full information on acceptable forms of ID can be found hereOpens in a new window.

 

DPD deliveries: (20/03/20)

DPD Local continues to implement new plans in response to the Coronavirus situation in the UK following advice issued by HM Government.


New delivery process: 

With immediate effect, we will no longer ask customers to sign our handheld units and instead our drivers will sign it on their behalf. We will record the consignees name and a 'Delivered on Authority' message in the signature section of the unit.

This now forms our proof of delivery process for all deliveries until further notice.

Impact on international services:

Please see below for today's update.

Check your international customers are open to receive parcels

There are countries where non-essential shops and businesses are closed; therefore, we advise you check before shipping that your customer is able to receive parcels, to avoid unnecessary costs. In each country, we will attempt delivery where possible and return to you if they are unable to gain access.

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Air Services

The following update relates to all our Air Services: Air Express, Air Classic and DPD Direct.

Please note there has been a significant reduction in airline capacity which is impacting costs, please contact the sales team (01684- 578441) for the most up to date pricing. 

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 It's possible that your customer may refuse or not physically be able to sign for their parcel, in which case each country has a solution in place. 

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