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Important Delivery Information COVID 19

Important Covid-19 delivery information:

Due to significant orders processed over weekends in November / December we are unable to commit to fulfilling a next day dispatch for orders placed over the weekend. We do our best to raise as many orders as possible when we return to the office on Monday, on some occasions it is not possible to get all the orders processed. We apologise if this is the case and your order is not dispatched on the first available day, we do always commit to dispatching within 2 days of ordering during this very busy period.

The courier network is experiencing huge demand for parcel services due to the second lock-down being in place, and Christmas on it's way. Please bear in mind that there are delays within this network and parcels may take up to 2-3 days for delivery. We apologize for the delays you may experience, if you provide a mobile number at the time of ordering, DPD will keep you up to date on your order as it progresses through the network. Please bear with us at this extremely busy time, we are working hard with our partners to keep parcels coming out to you.

Royal Mail deliveries: 

Signing for and receiving items- 
We will not be handing over our hand-held devices to customers to capture signatures. Postmen and women will instead log the name of the person accepting the item. This will apply to all deliveries that require a signature.

Additionally, for all customers (including those who are self-isolating) where we need to deliver any parcel that won’t fit through your letterbox, we will place your item at your door. Having knocked on your door, we will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside.

If you are unable to come to the door at all we will issue a ‘Something for You’ card, advising of other ways you can arrange to get your item. For example, by getting a friend or family member to collect the parcel from our local Customer Service Point on your behalf. In this situation, and to keep your mail as secure as possible, they will need to bring along the card we left you and a form of ID in the name of the person the item is addressed to. 

 

DPD deliveries: 

DPD Local continues to implement new plans in response to the Coronavirus situation in the UK following advice issued by HM Government.


New delivery process: 

With immediate effect, we will no longer ask customers to sign our handheld units and instead our drivers will sign it on their behalf. We will record the consignees name and a 'Delivered on Authority' message in the signature section of the unit.

This now forms our proof of delivery process for all deliveries until further notice.

Impact on international services:

Check your international customers are open to receive parcels

There are countries where non-essential shops and businesses are closed; therefore, we advise you check before shipping that your customer is able to receive parcels, to avoid unnecessary costs. In each country, we will attempt delivery where possible and return to you if they are unable to gain access.


Air Services

The following update relates to all our Air Services: Air Express, Air Classic and DPD Direct.

Please note there has been a significant reduction in airline capacity which is impacting costs, please contact the sales team (01684- 578441) for the most up to date pricing. 

It's possible that your customer may refuse or not physically be able to sign for their parcel, in which case each country has a solution in place. 

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