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Delivery Information

We hold thousands of lines in stock and our out of stock rates by line are generally below 5% (there are exceptions during the Christmas period) We work hard at being responsive to out of stock occurrences and we pride ourselves on making sure we have what you want available or offering alternatives to you.

When we receive an order on Monday-Friday, we send the order through to picking. We always aim to dispatch orders as quickly as we can, but due to unprecedented demand on our products and a very high number of orders, we currently send orders out within 3-5 working days after they have been placed on our website. We work hard to get as many orders as possible in progress but during this busy period there might be a slight delay. Unlike Amazon or a large E commerce company, we manually raise all the orders and then pass through to our small team of pickers to process.    

Please note, once a parcel has been added to the packing cage we are unable to amend or cancel the order. If you need to add to your web order after it has already been processed, we will need to raise and take payment for a separate order.

An estimate of delivery options and estimated shipping times is included below.

The following guidelines apply to UK deliveries:
  • Charge for UK delivery- £9.95 courier delivery + vat on orders less than £150 (UK mainland)
  • Over £150.00 (before VAT) - Delivery is free

DPD

1 Hour Delivery Window issued by email and/or SMS Signature required on delivery - or delivery alternatives including parcel drop and collect available through DPD online services Online track and trace consignment tracking code provided online following shipping
  • UK Mainland services (excluding Scottish Highlands and Islands)
    • Standard (1 day or 2 day in busy periods)- £9.95 + VAT
    • Pre-10:30am- add cost
    • Pre-12:00pm- add cost
    • Saturday and Sunday timed delivery options available but must be handled through the customer service team
  • Scottish Highlands
    • 2 day service from despatch
  • Scottish Islands
    • 2-5 day service from despatch
    • Northern Ireland
      • 2 day service from despatch
      • Next Working Day Service available but but must be handled through the customer service team
    • Channel Islands & Isle of Wight
      • 2 day service from despatch
      • Next Working Day Service available but but must be handled through the customer service team
    • Isle of Man and Scilly Isles
      • 2 day service from despatch
      • Next Working Day Service not available

UK & Offshore Notes

    • By 12 - available to Belfast and St Hellier only
    • Next Day - Only available to Channel Islands & Northern Ireland
    • Scottish Islands - 2-5 day delivery
    • Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
    • Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
    • Dimensions: 60cm x 60cm x 60cm OR no two sides to exceed 1.2m collectively
    • Maximum Weight: 20kg
    • Services may be affected by weather - we will advise in circumstances when this occurs
Please note our revised Brexit information regarding deliveries within the EU (including Ireland)
We ship to all EU countries and offer delivery pricing which is calculated by our warehouse according to your order size and destination - these are grouped in zones. The list below gives the delivery lead time from day of despatch. In most cases we use DPD, but may use alternative couriers in some cases. A min order and handling fee will now be applied for customs clearance, please check out all information that comes into play as of the 01st January 2021.
  • EU Zone 1 (BEL, IRL, FRA, DEU, LUX, NLD) [Road Service - 2 days]
  • EU Zone 2 (AUS, DEN) [Road Service - 3 days]
  • EU Zone 3 plus Sweden (CZE, ITA, SVK, ESP, SWE) [Road Service - 3-4 days - Sweden + 1-2 days]
  • EU Zone 4 (EST, FIN, HUN, POL, PRT, SVN) [Road Service 4-5 days]
  • EU Zone 5 No Customs Clearance Charge (BGR, GRC, LVA, LTU, ROU) [Road Service 4-6 days +2 days GRC]
  • EU Zone 5 inc. Customs Clearance Charge (BIH, HRV, ISL, NOR, SRB) [Road Service 4-6 days] - DAP-cleared 
We offer automatic prices for DPD road service to Switzerland (prices for Norway are included in the EU summary above) online:
  • Switzerland inc. Customs Clearance Charge [Road Service 3 Days] - DAP-cleared - (£25 handling fee must be applied for customs clearance)
For all other countries except the United States of America* please contact us to arrange the best method of shipping. We can also offer ex works prices and arrange to attach shipping labels for your own courier to collect. *Currently, due to significant variation between FDA and UK/EU legalisation we do not ship to the USA.

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