We hold thousands of lines in stock and our out of stock rates by line are generally below 5% (there are exceptions during the Christmas period) We work hard at being responsive to out of stock occurrences and we pride ourselves on making sure we have what you want available or offering alternatives to you.
When we receive an order on Monday-Friday, we send the order through to picking. We always aim to dispatch orders as quickly as we can, but due to unprecedented demand on our products and a very high number of orders, we currently send orders out within 3-5 working days after they have been placed on our website. We work hard to get as many orders as possible in progress but during this busy period there might be a slight delay. Unlike Amazon or a large E commerce company, we manually raise all the orders and then pass through to our small team of pickers to process.
Please note, once a parcel has been added to the packing cage we are unable to amend or cancel the order. If you need to add to your web order after it has already been processed, we will need to raise and take payment for a separate order.
An estimate of delivery options and estimated shipping times is included below.
- Charge for UK delivery- £9.95 courier delivery + vat on orders less than £150 (UK mainland)
- Over £150.00 (before VAT) - Delivery is free
Courier Service
1 Hour Delivery Window issued by email and/or SMS Signature required on delivery - Online track and trace consignment tracking code provided online following shipping- UK Mainland services (excluding Scottish Highlands and Islands)
- Standard (1 day or 2 day in busy periods)- £9.95 + VAT
- Pre-10:30am- add cost
- Pre-12:00pm- add cost
- Saturday and Sunday timed delivery options available but must be handled through the customer service team
- Scottish Highlands
- 2 day service from despatch
- Scottish Islands
- 2-5 day service from despatch
- Northern Ireland
- 2 day service from despatch
- Channel Islands & Isle of Wight
- 2 day service from despatch
- Isle of Man and Scilly Isles
- 2 day service from despatch
UK & Offshore Notes
- Scottish Islands - 2-5 day delivery
- Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
- Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
- Services may be affected by weather - we will advise in circumstances when this occurs
- EU Zone 1 (BEL, IRL, FRA, DEU, LUX, NLD) [Road Service - 2-3 days]
- EU Zone 2 (AUS, DEN) [Road Service - 3 days]
- EU Zone 3 plus Sweden (CZE, ITA, SVK, ESP, SWE) [Road Service - 3-4 days - Sweden + 1-2 days]
- EU Zone 4 (EST, FIN, HUN, POL, PRT, SVN) [Road Service 4-5 days]
- EU Zone 5 No Customs Clearance Charge (BGR, GRC, LVA, LTU, ROU) [Road Service 4-6 days +2 days GRC]
- EU Zone 5 inc. Customs Clearance Charge (BIH, HRV, ISL, NOR, SRB) [Road Service 4-6 days] - DAP-cleared