08/01/21- Update for customers placing orders for delivery in Europe or the Republic of Ireland:
"In view of post Brexit preparation delays we believe that it is only right to pause and review our road service into Europe, including the Republic of Ireland. We will use this short pause to validate the data we have in our system, reduce the delay and give you the opportunity to give us the correct data we need in order that we can export, from next week, successfully. This pause in our operation will be as short as possible and we intend to recommence this service on Wednesday 13 January, but we’ll provide you with an update on Tuesday 12 January"
We will update our customers as and when we get more information from DPD, apologies for the suspension to this service. We are able to still accept orders for delivery to Republic of Ireland & Europe, but please note that these will not be despatched until we receive information from DPD that services have fully resumed.
How have Meridian Prepared for Brexit:
Meridian have been working hard to assess and allay any potential impacts that Brexit might have on our customers and supply chain,
In preparedness for Brexit we have and will continue, to monitor government supplied information and that provided by our suppliers in order to ensure we minimise any risk to our customers to make the process as smooth as possible.
Whilst we already have procedures in place to deal with the information that has already been provided, we have been working hard at developing a contingency plan in case of delays to consumables or issues surrounding delays to exported goods.
We recognise that there is still a lot of uncertainty around the eventual outcome of the Brexit deal, but we do not anticipate this causing any unmanageable consequences for the service that we provide.
Orders outside of Europe as of 01st January 2021-
All goods exported outside the UK will require customs declarations as of the 1st of January. We will be working closely with a freight forward customs agent to make the procedures run as smoothly as possible.
If you are a customer outside the UK and are having your goods shipped outside of the UK from January orders will require additional information. The key things we will require from you-
- Contact name, telephone number with country code and e-mail address will be mandatory
- VAT/EORI number for customer will be required
Unfortunately, this does mean that as of the 01st January we will be unable to trade with any customer who is unable to supply a VAT or EORI number and wants their goods delivering outside of the UK.
- All orders will require a commercial invoice to be generated in order to book a shipment.
- All goods will require a commodity code to be listed next to each item- this does mean additional paperwork and packing procedures for our warehouse.
- Goods must be packed together in categories that are common, this will mean there will be more packages per consignment which will in turn increase the delivery charges.
- Terms of delivery will be delivered at place (DAP) - this means we arrange export and are responsible for shipping cost, but the customer must import the goods and pay import VAT and duties if necessary
- A surcharge will be added by our courier for all deliveries to Europe- this will be passed onto our customers
- Transit times will very likely increase slightly due to the additional procedures involved, so it is best to add 1-2 working days to the standard shipping time.
From January, we will add packing fees to all foreign orders due to the increase in packing time and materials. These will be as follows for now:
- Order value < £300 - £7 packing fee
- Order value > £300-£1k - £12 packing fee
- Order value > £1k - £25 packing fee
The shipping costs have already been amended on the website to allow for these packing fees, if you place an order over the phone or via email please be aware these charges will be added on.
I know this is a lot of information and changes all at once, there is still lots of uncertainty in place, but we will do our best to keep up to date with Government legislation as they are provided to us. If you have any questions regarding this in the new year, please email email@example.com and we will aim to help as best as we can.